Credilink – Credit Intermediation Ltd., with tax identification number (NIPC) 515 700 738 and registered office at Rua de Camões 219, 3D, 4000-145 Porto, is a legal entity duly registered with the Bank of Portugal under registration number 5976. It provides credit intermediation services in accordance with the requirements set out in Decree-Law No. 81-C/2017 of 7 July. This page complies with the provisions established in Article 53(1) of the aforementioned decree-law.
For matters related to credit intermediation activities in mainland Portugal, you may contact João Ferreira via the following details, on business days between 9:00 a.m. and 6:00 p.m.:
Email – joao.ferreira@credilink.pt
Telephone – 220931683
Registered Office – Rua de Camões, 219, 3ºD – 4000-145 Porto
Customer Service Address – Rua de Camões, 219, 3ºD – 4000-145 Porto
While operating exclusively as a credit intermediary, Credilink’s activity is subject to the supervision of the Bank of Portugal. Credilink is registered with the Bank of Portugal under registration number 0005976, which may be verified via the following link: https://www.bportugal.pt/intermediariocreditofar/credilink-intermediacao-de-credito-lda
Credilink is registered as a Tied Credit Intermediary. Credilink does not grant credit and its activity is limited exclusively to credit intermediation with the financial institutions with which it has a contractual relationship.
Identification of Lenders with whom Credilink maintains a tied contractual relationship:
BANCO SANTANDER TOTTA, S.A.
CAIXA GERAL DE DEPÓSITOS, S.A.
BANCO CTT, S.A.
BANCO BPI S.A.
COFIDIS
BANKINTER, S.A. – BRANCH IN PORTUGAL
NOVO BANCO, S.A.
BANCO CREDIBOM, SA
UNICRE – INSTITUIÇÃO FINANCEIRA DE CRÉDITO, S.A.
ABANCA CORPORACIÓN BANCARIA, S.A., BRANCH IN PORTUGAL
BNP PARIBAS PERSONAL FINANCE, S.A. – BRANCH IN PORTUGAL
MONTEPIO CRÉDITO – INSTITUIÇÃO FINANCEIRA DE CRÉDITO, S.A.
BANCO BIC PORTUGUÊS, SA
BBVA, INSTITUIÇÃO FINANCEIRA DE CRÉDITO S.A.
Credilink is authorised to provide the following credit intermediation services:
Credilink is prohibited from receiving or collecting any fees or other amounts related to the formation, execution, or early repayment of credit agreements, pursuant to Article 46 of the RJIC. The credit intermediation services provided by Credilink are therefore free of charge for its clients. However, Credilink is remunerated by the financial institutions with which it has a tied contractual relationship.
Mortgage Credit – Entity providing civil liability coverage for mortgage credit activities:
Hiscox S.A., Branch in Portugal, Policy No. 2520038, valid from 01/06/2025 to 31/05/2026.
Consumer Credit – Entity providing civil liability coverage for consumer credit activities:
Hiscox S.A., Branch in Portugal, Policy No. 2520039, valid from 01/06/2025 to 31/05/2026.
If you have any complaint related to credit intermediation services, you may use the following channels:
Credilink – by email at info@credilink.pt or in person at the customer service address;
Electronic Complaints Book (Livro de Reclamações Eletrónico);
Bank of Portugal – through the contact details available at www.bportugal.pt.
Pursuant to Article 18 of Law No. 144/2015 of 8 September, Credilink – Intermediação de Crédito, Lda. informs that, in the event of a consumer dispute, the consumer may resort to the following Alternative Consumer Dispute Resolution entities:
Competent ADR Entities
CICAP – Consumer Information and Arbitration Centre of Porto
Address:Rua Damião de Góis, nº 31, Loja 6, 4050-225 Porto
Telephone: 225 508 349 / 225 029 791
Email: cicap@cicap.pt
Website: www.cicap.pt
CNIACC – National Centre for Consumer Conflict Information and Arbitration
Address: Rua D. Afonso Henriques, nº 1, 4700-030 Braga, Portugal
Telephone: 253 619 107
Email: geral@cniacc.pt
Website: https://www.cniacc.pt
For further information, you may also consult the Consumer Portal at www.consumidor.gov.pt
